Villeroy & Boch eShop is a secure shopping site. All private data is encrypted and credit card processing is provided by PayPal – one of the most trusted and secure Internet merchant service providers in the world.
Our eService department offers complimentary concierge services during regular business hours and is happy to address all your questions. Please do not hesitate to reach out to us directly by calling (609) 578-4300 during our service time Monday-Friday 9am - 6 pm EST. We could also help you schedule a time for a concierge to contact you for a private consultation if you e-mail email@example.com.
Our Official Online Shop has the largest current selection available in the United States. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our eService team is also here to help you identify other complementing products from our current assortment to match your existing collection.
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives. You can also “bookmark” this item by adding it to a Wishlist for future purchase (you must be logged in to use this feature). To access your already created Wishlist, please navigate to the “My Account” area at the top of the page.
Yes, we have partnered with myregistry.com to bring you the best Gift Registry experience for every special occasion - your wedding, a house warming party, birthdays and more! Our Registry program comes with a variety of benefits such as bonus gifts and additional completion savings. Please do not hesitate to contact us for additional information or recommendations.
Unfortunately at this time we do not offer gift wrapping services. Many of our sets arrive packaged in a box which can easily be wrapped for individual gifting, however open stock items (for example, a single dinner plate) are individually wrapped and shipped in a standard shipping box.
Once your order ships you will receive a shipping confirmation that includes your UPS tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see order details.
Unfortunately we are unable to cancel an order once it has been placed. Once your order is received, instruction on how to return your order if you are not satisfied will be included in the package.
Unfortunately we are unable to make price adjustments after an order is placed.
Unfortunately, after an order is placed, we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted merchandise.
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
If you have an item that is on backorder that you would like to cancel, please e-mail firstname.lastname@example.org with your order number and the item you would like to cancel.
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
All orders placed online are shipped via UPS Ground.
Once your order is placed, it will take approximately 5-7 business days to ship. The order ships from our warehouse in NJ. Once it ships, you will receive a notification email and tracking number. We cannot guarantee delivery dates once the order is shipped.
At this time, all orders placed online are shipped via UPS Ground. If you would like to have your order expedited, you must contact our eService team at (609) 578-4300 and place your order over the phone. Please note that expedited deliveries are not compliant with our free shipping policy and additional shipping and handling charges will apply.
Yes, we can ship to a freight forwarder. However, UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.
Unfortunately we do not ship outside of the United States. Please check if there is Villeroy & Boch online store in your country, or use our Store Finder to find a store closest to you.
At this time, we are unable to ship to PO / APO boxes. All orders are shipped via UPS and we require a physical mailing address.
Villeroy & Boch proudly offers the largest selection of open stock dinnerware and glassware. This means that—depending on the quantity you have purchased—products not sold as a set are either shipped in case packs of 4, 6, or 8 pieces in a single box, or they are individually wrapped to ensure safe shipment. Unless specified in a product’s details that the item is boxed, we unfortunately do not offer individual boxes.
In case your item is damaged while shipping, please e-mail us a photo of the broken item: email@example.com. Please include your order number. eService will process your request and contact you if there are any questions.
We accept returns and exchanges on orders within 30 days of purchase. Please contact us at firstname.lastname@example.org to receive a return authorization. Once your return is received and processed, a credit to the original method of payment will be applied.
Premium bone porcelain, also referred to as fine china, is made of a high quality mixture of ceramic materials and bone ash. This top-of-the-line dinnerware is lightweight, semi-transparent product that is usually in a brighter white tone and is one of the strongest types of dishes.
Premium porcelain, also referred to as china, is a high-quality product that is made of a blend of fine materials fired multiple times at very high temperatures. The high-quality and shell-like glimmer of this type of dinnerware is similar to bone china, yet premium porcelain is more affordable.
Borosilicate glass is a special type of glass that is made with boron oxide, making it extremely resistant to high heat. It is dishwasher safe and can be used to enjoy both and cold beverages.
When dinnerware or flatware is sold as a place setting you will be buying a full setting that includes everything one person needs to enjoy at least a three-course meal.
Buffet plates and chargers are a wonderful way to add an extra bit of glamour to your table setting. Stacked underneath the dinner plate, these pieces are decorative and elevate your tablescape style.
The numbers 18/10 represent the amount of chromium and nickel in the flatware’s composition. In this case, there is 18% chromium and 10% nickel. Important to note is the nickel percentage, as nickel makes the product resistant to corrosion and easy to care for, which means as the grade starts to go from 18/10, to 18/8 to 18/0, the flatware will become less lustrous and less durable.
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.