Shipping & Returns

Please note delivery by a certain date cannot be guaranteed. Orders usually process within 5 -7 business days. You will receive an email when your order ships.

Please note at this time we are unable to deliver to PO or APO boxes. We apologies for any inconvenience this may cause.

Shipping Charges

Order Value Shipping Charges
Up to $98.99      $10.00 flat shipping charge
$99.00+ Free Shipping* by UPS Ground (Contiguous US States)

*All free shipping refers to (1) order and (1) shipping destination, multiple orders may not be combined. Shipping fee is based on the total order dollar amount before taxes and after all applicable discounts are applied. All orders are shipped from Central New Jersey.


Freight Forwarder Locations

UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.


Rush Deliveries

At this time all orders placed online are shipped via UPS Ground.

If you would like to expedite your order, please call eService during regular business hours at 1-800-845-5376. Please note that expedited deliveries are not compliant with our free shipping policy and therefore additional charges will apply. Expedited shipping fees are not refundable.


Delivery Outside of the Contiguous USA

We regret to inform you that deliveries to AK, HI & PR do not qualify for free shipping policy and are subject to standard UPS shipping rates. We regret to inform you that Villeroy & Boch US does not ship outside of the USA or to P.O. boxes at this time. We also do not ship to Guam. 


Returns and Exchanges

We do not offer free shipping for returns. Return shipping costs are up to the customer.  We do not offer refunds for return shipping fees incurred by the customer. We accept returns on orders within 30 days of delivery when accompanied bythe packing slip. Boxed sets must be complete to be refunded. 

Please mail your return to:

Villeroy & Boch 
Attn: Returns E-Commerce
3 South Middlesex Avenue
Monroe Twp., NJ 08831

Original packing slip from order must be included with return to receive a refund.  If you do not have the packing slip please email: [email protected]



Questions about your order?

For inquiries about a specific order or general questions and comments, please email usor call us at 1-800-845-5376 (Mon-Fri 9am to 6:00pm ET).

You may also reach us by mail:

Villeroy & Boch USA, Inc.
Attn: eService
3A South Middlesex Avenue
Monroe Twp., NJ 08831



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