Shipping & Returns

Order today to avoid holiday shipping delays. Please note delivery by a certain date cannot be guaranteed. Orders usually process within 5 -7 business days. You will receive an email when your order ships.

Shipping Charges

Order Value Shipping Charges
Up to $98.99      $10.00 flat shipping charge
$99.00+ Free Shipping* by UPS Ground (Contiguous US States)

*All free shipping refers to (1) order and (1) shipping destination, multiple orders may not be combined. Shipping fee is based on the total order dollar amount before taxes and after all applicable discounts are applied. All orders are shipped from Central New Jersey.


Freight Forwarder Locations

UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.


Rush Deliveries

At this time all orders placed online are shipped via UPS Ground.

If you would like to expedite your order, you must call eService at 1-800-845-5376 and place your order by phone with additional expedited shipping costs. Please note that expedited deliveries are not compliant with our free shipping policy and therefore additional charges will apply.


Delivery Outside of the Contiguous USA

We regret to inform you that deliveries to AK, HI & PR do not qualify for free shipping policy and are subject to standard UPS shipping rates. We regret to inform you that Villeroy & Boch US does not ship outside of the USA or to P.O. boxes at this time. We also do not ship to Guam. 


Returns and Exchanges

We do not offer free shipping on returns. You may return any item purchased in our official online store by mail. Return shipping costs are up to the customer. Refunds are provided within 30 days when accompanied by a Villeroy & Boch sales receipt or order confirmation email. Upon the inspection a refund will be issued to you for the value of the item including taxes. Shipping fees are not refundable.

To return your merchandise by mail and ensure that the refund is properly issued, we kindly request that you contact eService for instructions and a Return Authorization: [email protected]


Questions about your order?

For inquiries about a specific order or general questions and comments, please email usor call us at 1-800-845-5376 (Mon-Fri 9am to 5:30pm ET).

You may also reach us by mail:

Villeroy & Boch USA, Inc.
Attn: eService
3A South Middlesex Avenue
Monroe Twp., NJ 08831



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