Simply register online or in a participating House of Villeroy & Boch / Villeroy & Boch outlet and enjoy the benefits straight away. You can find the conditions for participation here.
My benefits as a My Club member:
You can start earning My Club points just by registering: Get up to 900 My Club points when you first register: 400 My Club points for your registration with confirmation of your email address, 300 My Club points for specifying your postal address and another 200 My Club points if you specify your date of birth.
For each purchase in our online shop, in participating Houses of Villeroy & Boch and in Villeroy & Boch outlets, you will receive My Club points. When placing orders in the online shop, make sure to log into your My Club account before placing the order.
For euro countries, the following applies: You will receive 1 point for each euro you spend. A point is worth 1 cent. For example, for a purchase of €100, you will receive a total of 100 My Club points which have a combined value of €1, or 1 CHF in Switzerland and Liechtenstein, £1 in the United Kingdom, $1 in the USA, Canada, Australia, 5 Zloty in Poland, 10 SEK in Sweden, 10 NOK in Norway or 8 DKK in Denmark.
You will receive My Club points for each full euro in the euro currency area or CHF in Switzerland and Liechtenstein, GBP in the United Kingdom, dollars in the USA, Canada, Australia, Zloty in Poland, SEK in Sweden, NOK in Norway or DKK in Denmark.
It is not possible to credit My Club points retrospectively. Therefore please remember to log into your My Club account when placing orders in the online shop and tell staff in the Houses of Villeroy & Boch and Villeroy & Boch outlets of your My Club membership before your purchases are processed.
You can redeem My Club points at any time within the corresponding currency area in the Villeroy & Boch online shop, in participating Houses of Villeroy & Boch and in the Villeroy & Boch outlets.
Each of these points depends on the respective currency area and corresponds to a value of 1 cent in the euro currency area or 1 centime in Switzerland and Liechtenstein, 1 pence in the United Kingdom, 1 cent in the USA, Canada, Australia, 5 groszy in Poland, 10 öre in Sweden and Norway, and 8 Øre in Denmark.
The points will be displayed as soon as possible. When you make a purchase in our online shop and in our Villeroy & Boch Stores, the points will be credited to your points account within 24 hours upon invoicing.
My Club points are valid for 3 years. You will be notified of the expiry of your points by newsletter 3 months in advance.
The points are locked for the first 30 days after your purchase and are automatically released after the end of the withdrawal period.
You can view your points at any time in your account.
To unsubscribe, please contact our Customer Happiness Team directly. You must unsubscribe in writing. When you unsubscribe, please state whether you would like to redeem your My Club points first.
Please click on “Forgot your password”. We will send you a new password via email.
You always log in with your email address.
You can change your address details online in your account and at the till in one of our participating stores. Only your email address cannot be changed. If your email address has changed, please contact our Service team directly here.
No customer account is registered for the email address stated. Please note that registering for the newsletter is not the same as registering in our online shop. You are still able to receive the newsletter even without creating your own account.
Please register quickly and easily here for an account in the online shop.
As a registered customer and My Club member, you will enjoy many benefits. You can track and view your orders, save your favourite and desired items, benefit from exclusive My Club sales and are informed of all the latest news.