Our Services
How do you keep my data safe?
Villeroy & Boch eShop is a secure shopping site. All private data is encrypted and credit card processing is provided by PayPal – one of the most trusted and secure Internet merchant service providers in the world.
I am overwhelmed with the selection and would like to speak with someone to help me select the right products and coordinate my table setting.
Our eService department offers complimentary concierge services during regular business hours and is happy to address all your questions. Please do not hesitate to reach out to us directly by calling 800-845-5376. We could also help you schedule a time for a concierge to contact you for a private consultation if you e-mail eservice@villeroy-boch-usa.com.
I am looking for a specific pattern, but don’t see it online. Can you help?
Our Official Online Shop has the largest current selection available in the United States. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our eService team is also here to help you identify other complementing products from our current assortment to match your existing collection.
What if an item I want to order is temporarily out of stock?
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives. You can also “bookmark” this item by adding it to a Wishlist for future purchase (you must be logged in to use this feature). To access your already created Wishlist, please navigate to the “My Account” area at the top of the page.
Do you have a Wedding and Gift Registry?
Yes, we have partnered with myregistry.com to bring you the best Gift Registry experience for every special occasion - your wedding, a house warming party, birthdays and more! Our Registry program comes with a variety of benefits such as bonus gifts and additional completion savings. Please do not hesitate to contact us for additional information or recommendations.
Do you offer gift wrapping?
Unfortunately at this time we do not offer gift wrapping services. Many of our sets arrive packaged in a box which can easily be wrapped for individual gifting, however open stock items (for example, a single dinner plate) are individually wrapped and shipped in a standard shipping box..
Order Processing
How can I track my order?
Once your order ships you will receive a shipping confirmation that includes your UPS tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see order details.
How can I cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. Once your order is received, instruction on how to return your order if you are not satisfied will be included in the package.
Do you offer price adjustments?
Unfortunately we are unable to make price adjustments after an order is placed.
Can I change my existing placed order - add or remove items?
Unfortunately, after an order is placed, we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted merchandise.
How can I change my shipping address?
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
I am waiting for a backordered item, and no longer want it. How do I cancel my pending order?
If you have an item that is on backorder that you would like to cancel, please e-mail eservice@villeroy-boch-usa.com with your order number and the item you would like to cancel.
How can I see my order history?
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
Shipping & Tracking
What shipping carrier do you use and what shipping options do you offer?
All orders placed online are shipped via UPS Ground.
How long will it take to receive my order after it has been placed?
Once your order is placed, it will take approximately 2 business days to process. The order ships from our warehouse in NJ and will arrive in approximately 7-10 business days after the order is placed depending on your location.
How can I expedite my order?
At this time, all orders placed online are shipped via UPS Ground. If you would like to have your order expedited, you must contact our eService team at 800-845-5376 and place your order over the phone. Please note that expedited deliveries are not compliant with our free shipping policy and additional shipping and handling charges will apply.
Can you ship to a freight forwarder?
Yes, we can ship to a freight forwarder. However, UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.
Do you ship outside of the United States?
Unfortunately we do not ship outside of the United States. Please check if there is Villeroy & Boch online store in your country, or use our Dealer Locator to find a store closest to you.
Can I ship to a P.O. Box?
At this time, we are unable to ship to PO / APO boxes. All orders are shipped via UPS and we require a physical mailing address.
How will my item(s) be packaged?
Villeroy & Boch proudly offers the largest selection of open stock dinnerware and glassware. This means that—depending on the quantity you have purchased—products not sold as a set are either shipped in case packs of 4, 6, or 8 pieces in a single box, or they are individually wrapped to ensure safe shipment. Unless specified in a product’s details that the item is boxed, we unfortunately do not offer individual boxes.
Returns / Exchanges
What is your return policy? How do I return or exchange my products?
We accept returns and exchanges on orders within 30 days of purchase. Please contact us at eservice@villeroy-boch-usa.com to receive a return authorization. Once your return is received and processed, a credit to the original method of payment will be applied.
What if an item arrives broken?
If your item is damaged during shipping, please e-mail a photo of the broken item to eservice@villeroy-boch-usa.com. Please include your order number. eService will process your request and ship you replacements for any broken items. Please do not ship broken merchandise back to us. When your replacements arrive, please safely dispose of any damaged items.
Product and Material Information
What is Premium Bone Porcelain?
Premium bone porcelain, also referred to as fine china, is made of a high quality mixture of ceramic materials and bone ash. This top-of-the-line dinnerware is lightweight, semi-transparent product that is usually in a brighter white tone and is one of the strongest types of dishes.
What is Premium Porcelain? .
Premium porcelain, also referred to as china, is a high-quality product that is made of a blend of fine materials fired multiple times at very high temperatures. The high-quality and shell-like glimmer of this type of dinnerware is similar to bone china, yet premium porcelain is more affordable.
What is borosilicate glass?
Borosilicate glass is a special type of glass that is made with boron oxide, making it extremely resistant to high heat. It is dishwasher safe and can be used to enjoy both hot and cold beverages.
What is a “place setting”?
When dinnerware or flatware is sold as a place setting you will be buying a full setting that includes everything one person needs to enjoy at least a three-course meal.
What is a charger (or buffet plate)?
Buffet plates and chargers are a wonderful way to add an extra bit of glamour to your table setting. Stacked underneath the dinner plate, these pieces are decorative and elevate your tablescape style.
What is the average size of a dinner plate?
Villeroy & Boch dinner plates typically range from 10¼”– 10½” in diameter. Some of the oval and rectangular plates are larger: up to 12” wide.
What is the average size of a salad plate?
Villeroy & Boch salad plates typically range from 8¼”– 8½” in diameter. Some of the oval and rectangular can be slightly larger.
What is the average size of an appetizer (bread and butter) plate?
Villeroy & Boch salad plates typically range from 6¼”– 6¾” in diameter. Some of the oval and rectangular can be slightly larger.
What is 18/10 stainless steel?
The numbers 18/10 represent the amount of chromium and nickel in the flatware’s composition. In this case, there is 18% chromium and 10% nickel. Important to note is the nickel percentage, as nickel makes the product resistant to corrosion and easy to care for, which means as the grade starts to go from 18/10, to 18/8 to 18/0, the flatware will become less lustrous and less durable.
What is crystal glass?
Crystal Glass is a fine glassware product that offers the beauty of crystal but is lead free. Villeroy & Boch crystal glassware is made in Europe and adheres to the strictest international health and safety standards. All crystal glass products are dishwasher safe, scratch-resistant and maintain luster overtime.
Product Care
How do I care for my Villeroy & Boch dinnerware?
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
How do I care for my Villeroy & Boch crystal stemware/glassware?
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
How do I care for my Villeroy & Boch flatware?
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.

Still have questions? Contact our Online eService representative at eservice@villeroy-boch-usa.com.

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