Orders $1 - 98.99 - $10.00 flat shipping charge
Orders $99.00+ - Free Shipping* by UPS Ground (Contiguous US States)
*All free shipping refers to (1) order and (1) shipping destination, multiple orders may not be combined. Shipping fee is based on the total order dollar amount before taxes and after all applicable discounts are applied. All orders are shipped from Central New Jersey.
Freight Forwarder Locations
UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.
At this time all orders placed online are shipped via UPS Ground.
If you would like to expedite your order, you must call eService at 1-800-845-5376 and place your order by phone. Please note that expedited deliveries are not compliant with our free shipping policy and therefore additional charges will apply.
Delivery Outside of the Contiguous USA
If you wish to ship your order to Alaska, Hawaii or Puerto Rico, please contact our eService department. We regret to inform you that deliveries to AK, HI & PR do not qualify for free shipping policy and are subject to standard UPS shipping rates. We regret to inform you that Villeroy & Boch US does not ship outside of the USA or to P.O. boxes at this time.
Returns and Exchanges
You may return any item purchased in our Official eShop by mail or in person at any Villeroy & Boch retail store. Refunds are provided within 30 days when accompanied by a Villeroy & Boch sales receipt or order confirmation email. Upon the inspection a refund or store credit will be issued to you for the value of the item including taxes. Shipping fees are not refundable.
To return your merchandise by mail and ensure that the refund is properly issued, we kindly request that you contact eService for instructions and a Return Authorization: firstname.lastname@example.org
Questions about your order?
For inquiries about a specific order or general questions andcomments, please contact our eService team.
You may also reach us by mail mail:
Villeroy & Boch USA, Inc.
3A South Middlesex Avenue
Monroe Twp., NJ 08831