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Our Services
Is it safe to shop on your site?
Yes, Villeroy & Boch eShop is a secure shopping site. All private data is encrypted and credit card processing is provided by PayPal – one of the most trusted and secure Internet merchant service providers in the world.
I am overwhelmed with the selection and would like to speak with someone to help me select the right products and coordinate my table setting.
Our eService department offers complimentary concierge services during regular business hours and is happy to address all your questions. Please do not hesitate to reach out to us directly by calling 800-845-5376. We could also help you schedule a time for a concierge to contact you for a private consultation if you e-mail
I am looking for a specific pattern, but don’t see it online. Can you help?
Our Official Online Shop has the largest current selection available in the United States. The pattern you are looking for may have been discontinued and no longer in production. We recommend checking online auctions to see if you can find discontinued patterns. Our eService team is also here to help you identify other complementing products from our current assortment to match your existing collection.
What if an item I want to order is temporarily out of stock?
If an item is temporarily out of stock you will not be able to add this product to your shopping cart. Please check back occasionally, as you will be able to purchase this item once more inventory arrives. You can also “bookmark” this item by adding it to a Wishlist for future purchase (you must be logged in to use this feature). To access your already created Wishlist, please navigate to the “My Account” area at the top of the page.
Do you have a Wedding and Gift Registry?
Yes, we have partnered with to bring you the best Gift Registry experience for every special occasion - your wedding, a house warming party, birthdays and more! Our Registry program comes with a variety of benefits such as bonus gifts and additional completion savings. Please do not hesitate to contact us for additional information or recommendations.
Order Processing
How can I track my order?
Once your order ships you will receive a shipping confirmation that includes your UPS tracking number. Additionally you can log into your account and choose “My Orders” on the left hand side to see order details.
How can I cancel my order?
Unfortunately we are unable to cancel an order once it has been placed.
Do you offer price adjustments?
Unfortunately we are unable to make price adjustments after an order is placed.
Can I change my existing placed order - add or remove items?
Unfortunately, after an order is placed, we are unable to make changes to it. If you would like to add additional items, please place a separate order. If you would like to remove some items, please wait for them to arrive and then simply return unwanted merchandise.
How can I change my shipping address?
Unfortunately we are unable to make any changes after an order is placed in our system. Please check and verify all shipping details very carefully before placing your order.
I am waiting for a backordered item, and no longer want it. How do I cancel my pending order?
If you have an item that is on backorder that you would like to cancel, please e-mail with your order number and the item you would like to cancel.
How can I see my order history?
To view your order history, log in to your account, and then click “My Orders” on the left hand side. All of your recent orders will be available to view.
Shipping & Tracking
What shipping carrier do you use and what shipping options do you offer?
All orders placed online are shipped via UPS Ground.
How long will it take to receive my order after it has been placed?
Once your order is placed, it will take approximately 3-5 days to process. The order ships from our warehouse in NJ and will arrive in approximately 7-10 business days after the order is placed depending on your location.

During the Holiday Season (December), please expect in-stock items to arrive within 5-10 business days.
How can I expedite my order?
At this time, all orders placed online are shipped via UPS Ground. If you would like to have your order expedited, you must contact our eService team at 800-845-5376 and place your order over the phone. Please note that expedited deliveries are not compliant with our free shipping policy and additional shipping and handling charges will apply.
Can you ship to a freight forwarder?
Yes, we can ship to a freight forwarder. However, UPS is instructed to deliver ONLY to the address that is entered on the order. If your freight forwarder has more than one location, UPS will ONLY deliver the package to the address as entered.
Do you ship outside of the United States?
Unfortunately we do not ship outside of the United States. Please check if there is Villeroy & Boch online store in your country, or use our Dealer Locator to find a store closest to you.
Can I ship to a P.O. Box?
At this time, we are unable to ship to PO / APO boxes. All orders are shipped via UPS and we require a physical mailing address.
Returns / Exchanges
What is your return policy? How do I return or exchange my products?
We accept returns and exchanges on orders within 30 days of purchase. Please contact us at to receive a return authorization. Once your return is received and processed, a credit to the original method of payment will be applied.
What if an item arrives broken?
If your item is damaged during shipping, please e-mail a photo of the broken item to Please include your order number. eService will process your request and ship you replacements for any broken items. Please do not ship broken merchandise back to us. When your replacements arrive, please safely dispose of any damaged items.
Product Care
How do I care for my Villeroy & Boch dinnerware?
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.

Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Aureus, Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
How do I care for my Villeroy & Boch crystal stemware/glassware?
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
How do I care for my Villeroy & Boch flatware?
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.

Still have questions? Contact our Online eService representative at

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