What is your return policy? How do I return or exchange my products?
We accept returns and exchanges on orders within 30 days of purchase. Please contact us at firstname.lastname@example.org to receive a return authorization. Once your return is received and processed, a credit to the original method of payment will be applied.
What if an item arrives broken?
If your item is damaged during shipping, please e-mail a photo of the broken item to email@example.com. Please include your order number. eService will process your request and ship you replacements for any broken items. Please do not ship broken merchandise back to us. When your replacements arrive, please safely dispose of any damaged items.
Product and Material Information
What is Premium Bone Porcelain?
Premium bone porcelain, also referred to as fine china, is made of a high quality mixture of ceramic materials and bone ash. This top-of-the-line dinnerware is lightweight, semi-transparent product that is usually in a brighter white tone and is one of the strongest types of dishes.
What is Premium Porcelain? .
Premium porcelain, also referred to as china, is a high-quality product that is made of a blend of fine materials fired multiple times at very high temperatures. The high-quality and shell-like glimmer of this type of dinnerware is similar to bone china, yet premium porcelain is more affordable.
What is borosilicate glass?
Borosilicate glass is a special type of glass that is made with boron oxide, making it extremely resistant to high heat. It is dishwasher safe and can be used to enjoy both hot and cold beverages.
What is a “place setting”?
When dinnerware or flatware is sold as a place setting you will be buying a full setting that includes everything one person needs to enjoy at least a three-course meal.
What is a charger (or buffet plate)?
Buffet plates and chargers are a wonderful way to add an extra bit of glamour to your table setting. Stacked underneath the dinner plate, these pieces are decorative and elevate your tablescape style.
What is the average size of a dinner plate?
Villeroy & Boch dinner plates typically range from 10¼”– 10½” in diameter. Some of the oval and rectangular plates are larger: up to 12” wide.
What is the average size of a salad plate?
Villeroy & Boch salad plates typically range from 8¼”– 8½” in diameter. Some of the oval and rectangular can be slightly larger.
What is the average size of an appetizer (bread and butter) plate?
Villeroy & Boch salad plates typically range from 6¼”– 6¾” in diameter. Some of the oval and rectangular can be slightly larger.
What is 18/10 stainless steel?
The numbers 18/10 represent the amount of chromium and nickel in the flatware’s composition. In this case, there is 18% chromium and 10% nickel. Important to note is the nickel percentage, as nickel makes the product resistant to corrosion and easy to care for, which means as the grade starts to go from 18/10, to 18/8 to 18/0, the flatware will become less lustrous and less durable.
What is crystal glass?
Crystal Glass is a fine glassware product that contains less than 24% of lead (industry definition of “crystal” is 24% of lead content of higher). Villeroy & Boch crystal glassware is made in Europe and adheres to the strictest international health and safety standards. All crystal glass products are dishwasher safe, scratch-resistant and maintain luster overtime.
How do I care for my Villeroy & Boch dinnerware?
Most porcelain and bone porcelain Villeroy & Boch products are dishwasher and microwave safe. We recommend using non-scented dish soap.
Metallic Embellishing: Dinnerware with gold or platinum embellishments (examples include but are not limited to Anmut My Colour, Amazonia, etc.) is not microwave safe. Hand washing is recommended; the occasional gentle cycle is fine.
How do I care for my Villeroy & Boch crystal stemware/glassware?
Your crystal stemware/glassware is dishwasher safe. We recommend using non-scented dish soap. Please place glasses on the top rack (secure stemware in holders if available). We recommend using a crystal, gentle or other low-heat setting.
How do I care for my Villeroy & Boch flatware?
Your flatware is dishwasher safe. We recommend using non-scented dish soap and placing your flatware in the bin with the handles down.
Still have questions? Contact our Online eService representative at firstname.lastname@example.org.