Bathroom and Wellness

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Do you have any questions on Bathroom and Wellness? Maybe your question has already been asked and answered. Check out our FAQs and you may find your answer. Here, you will find many answers to themes such as CeramicPlus, cleaning and care or planning and advice. Didn't find what you were looking for? You can also use our search function to look for keywords. If your question still could not be answered please use the contact form to contact us directly.

General questions

Our bathroom experts will gladly draw up an individual plan for your bathroom. You will find further information here.

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You can only obtain prices for our products from a specialist dealer. You can also request an offer for our sanitary ceramics and tiles here.

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Our sanitary ceramics are of the highest quality and are manufactured to a high technical standard. Thanks to their high-quality glazing and surface structures, our ceramic products are extremely easy to clean, resistant to all normal acids and alkalis, and are long-lasting.

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No, there is only a factory outlet for the tableware sector.

Villeroy & Boch sanitary products cannot be obtained directly ex works. We only sell our sanitary products to sanitary ware wholesalers, who in turn only sell them to retailers. As our sanitary ware products are produced in accordance with the quality-assured standard DIN ISO 9001, only 1st class products are released for sale. This is why 2nd class Villeroy & Boch products are not available ex works or in the sanitary ware trade.

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Yes, at the Villeroy & Boch Information Centers:

  • D-12099 Berlin, Ordensmeisterstraße 13, Tel: +49 (0)30 / 7 57 97 80
  • D-66693 Mettlach, Alte Abtei, Tel: +49 (0)6864 / 81 29 75
  • CH-5600 Lenzburg, Marktmattenstrasse 23, Tel.: +41 (0) 62 886 38 60
  • F-75010 Paris, 94 Boulevard du Montparnasse, Tel: +33 / (0)1 56 54 10 00

In addition, there are partners  that, in accordance with our House of Villeroy&Boch concept, show mainly Villeroy & Boch products in the appropriate lifestyle setting in their showrooms. You will find the nearest House of Villeroy & Boch showroom via our Adress Service.

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Some specialist dealers have specialized in discontinued series and colors and still have some in stock. These dealers are:

Schmiedt GmbH, D-38112 Braunschweig:

Tel.: 0049 (0)531-21009-0, Fax: 0049 (0)531-2100921, E-mail: info@altfarben.de

Vertrieb Auslauf Keramik GmbH, D-44579 Castrop-Rauxel:

Tel.: 0049 (0)2305-79900, Fax: 0049 (0)2305-80800, E-mail: dagobert.volkmann@t-online.de

Bleckmann Sanitär Handels GmbH, D-31199 Diekholzen:

Tel.: 0049 (0)5121-263853, Fax: 0049 (0)5121-268115, E-mail: bleckmann-sanitaer-handel@web.de

Rauch GmbH, D-88299 Leutkirch:

Tel.: 0049 (0)7563-2536, Fax: 0049 (0)7563-2247, E-mail: rauchegon@gmx.de

Kusserow & Becker, Mr. Schröder jun., D-12057 Berlin: Tel. 0049 (0)30-684 40 32

Aquaduo GmbH, Mr. Andreas Meißner, D-31061 Alfeld (Leine):

Tel: 0049 (0)5181-827200, Fax: 0049 (0)5181--827153, E-mail: aquaduogmbh@aol.com

Kristmann company, D-76149 Karlsruhe: Tel.: 0049 (0)721-704960, Fax: 0049 (0)721 – 9703496

IS Handelsagentur, Irene Schmidt, D-87751 Heimertingen: Tel.: 0049 (0)8335-986990 ish-sani(at)gmx.de

Armin Zache GmbH & Co. KG, Mr Cliff Zache, D-42855 Remscheid:

Tel. 0049 (0)2191-882121, Fax: 0049 (0)2191-80156, E-mail: info@zache.com

Specifically for the “Colani&rdquo series, there also a dealer in Austria who you can contact:

Pichler company A - 9773 Irschen 101 Telephone 0043/4710-24160

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We have compiled a list of all Villeroy & Boch showrooms for you on the Internet. You will find the nearest showroom at adresses.

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Villeroy & Boch offers a wide range of bathroom sinks in various sizes and colors.

Unfortunately customizations are not possible.

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If you have a complaint, please contact your specialist dealer. The wholesaler or your contractual partner will then notify the responsible staff member for the complaint to be processed. Your concern can thus be dealt with as quickly as possible.

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Minor damage or chipped glazing on the ceramic surface can be touched up with a repair pen. To order, please contact info.b@villeroy-boch.de by e-mail.

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Our products are only available through our authorized dealers. Find a dealer near you here.

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Tableware articles are sold at numerous factory outlets, including those in Mettlach and Zweibrücken.

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There are showrooms at the information centers in Mettlach, Berlin and Lenzburg.

In addition, you can visit the ceramics museum at the headquarters in Mettlach. Furthermore, Villeroy & Boch AG is regularly represented at trade fairs such as the ISH.

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You will find technical specifications and drawings on our homepage. When you have called up a product, product details and drawings are available under product information and downloads.

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Our Bathroom Planner provides you with a free tool for creating your own individual bathroom plan. You can then save your plan to call it up again or process it or send it directly to a dealer in your area.

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Bathroom ceramics - CeramicPlus

Thanks to a special process, the surface of CeramicPlus is dirt-repellent, so that water and oily substances form droplets and run off the surface, conveying dirt and scale particles into the drain. If something should get stuck, then CeramicPlus is much easier to clean.

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Standard all-purpose cleaners and a sponge with a soft, non-scratching surface or a microfiber cloth are best for the regular care of CeramicPlus. Abrasive cleaners should not be used as they could impair the beading effect.

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All CeramicPlus products have a "Cplus" stamp. On some products the lettering and stamp are combined: A capital C with the supplement "CeramicPlus Villeroy & Boch".

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Thanks to its very low surface energy, CeramicPlus is water and oil-repellent (hydrophobic and oleophobic). This effect is due to the better beading effect and also the anti-adhesiveness.

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CeramicPlus is resistant to all standard cleaning agents. This also applies to products that contain acids, solvents and tensides. Exceptions are scouring powder and prolonged contact with alkaline products (pipe cleaner, mold remover).

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CeramicPlus is available for our entire range of bathroom ceramics and ceramic sinks. The colors Starwhite, Beige, Manhattan and Edelweiss are only available in the CeramicPlus version. White and Pergamon are available both with and without CeramicPlus.

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CeramicPlus is resistant to solvents (alcohol, acetone) and chemicals, which are typical ingredients in cosmetic products.

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CeramicPlus is resistant to disinfectants. The manufacturers' instructions for these products must be observed. Exceptions are products with pH 12 and chlorous products, which can impair the effect of the CeramicPlus surface after prolonged contact.

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Bathroom ceramics - Vanities / Toilets

Condensation is formed by damp air on cold surfaces. It can be prevented by ventilating the bathroom sufficiently. Maintain a constant room temperature and ventilate the room well during dry weather.

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According to DIN 1387 and 1388, free standing toilets must have a height of 390 mm +/- 10 mm. There is no standard height for wall-mounted toilets. However, the above-mentioned standards are used as a basis. The recommended height, and standard height specified in the catalogue, is thus 400 mm, measured from the floor to the top edge of the toilet.

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One reason for the occurrence of splash water is the size of the flushing channel. Each flushing process creates a gush of water, which traps air and entrains it. Due to the uplift, the air bubbles entrain water particles upwards, thus causing the splashing effect. A further reason lies in the surface tension of the flushing water, which is influenced by the water hardness. Cistern manufacturers offer flush flow restrictors, dependent on the model type, by means of which the dynamics of the flushing process can be optimized. Slight splashing, however, is unavoidable and by reason of the aforementioned causes not a defect.

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The surface of the toilet seat is sealed and pore-free, which ensures optimum hygiene. Therefore, please do not use abrasive, chloric or acidic cleaners as they damage the surface and can cause yellowish discolorations and surface rust. Only use a mild, pH-neutral soap solution for cleaning. Should toilet cleaner and/or other aggressive cleaning agents come into contact with the toilet seat and/or hinges, then rinse it off with clear water. Use a soft, dry cloth to wipe off any residual dampness on the seat and hinges. Make sure the toilet seat and lid remain open until all of the cleaning agent in the toilet bowl has been flushed away.

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Toilet seats are usually subjected to frequent one and double-sided loads. The fastening on the ceramic surface is therefore highly stressed due to the regular dynamic load. The screw connections can thus possibly work loose due to regular use of the toilet. We therefore advise you to check the fastenings at regular intervals and to tighten them as required.

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The valve cup and a suitable ceramic cover are also supplied on purchasing a Loop & Friends bathroom sink. This equipment is sufficient when using a non-lockable valve - additional accessories are not required. If you opt for a lockable valve, then a valve plug and the valve cup counter screw connection incl. eccentric rod are also required. They are usually included with the faucet.

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DirectFlush

DirectFlush is a new generation of toilets. In contrast to conventional toilets, DirectFlush has an open and fully glazed ledge, which enables extremely quick and thorough cleaning. In addition, the DirectFlush flushing process has been optimized - the entire inner bowl is flushed right up to below the open ledge. This prevents contaminants from adhering to the surface.

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Bathroom ceramics - SmartFix / SupraFix

SupraFix 2.0 can only be used to install toilets specifically designed for the system. You will find information about which products SupraFix 2.0 can be used for under the products on our homepage or in our price list.

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The scope of delivery of SupraFix 2.0 includes all specifically designed parts to enable the installation in conjunction with a front-wall element. If no front-wall element is used, then you need a standard fastening set. We recommend the fastening set 9961 00 00 from Villeroy & Boch.

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You need a standard 19mm spanner. All other tools and aids are included in the scope of delivery of SupraFix 2.0.

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No, the SupraFix 2.0 spare parts can only be used for SupraFix 2.0.

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The toilet seat must be compatible with SupraFix. You will find a suitable seat for every toilet in the Villeroy & Boch price list or on our website.

We generally recommend a suitable toilet seat from the Villeroy & Boch range as it will always be an optimum fit.

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SupraFix can be replaced by SupraFix 2.0 on all toilets with the exception of the wall-mounted toilet Memento 5628 10 XX. In this case, the ceramic must also be replaced.

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Yes, we recommend the Villeroy & Boch soundproofing set 9222 87 00 when installing a toilet with a SupraFix 2.0 fastening. This soundproofing mat is made of exceptionally high-quality material with a high restoring force. In addition, it also has a practical SupraFix pre-perforation so that no time-consuming cutting is required.

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First of all the SupraFix 2.0 fastening brackets are mounted on the wall and then the soundproofing mat is fitted. The mat should not exceed a material thickness of 5mm. We recommend the Villeroy & Boch soundproofing set 9222 87 00 as it meets these requirements. Furthermore, it is made of exceptionally high-quality material with a high restoring force and has a practical SupraFix pre-perforation so that no time-consuming cutting is required.

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SmartFix can only be used to install trap covers specifically designed for the system. You will find information about which products SmartFix can be used for under the products on our homepage or in our price list.

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No, no holes have to be drilled in the wall for an installation using SmartFix.

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Today, installing a trap cover is incredibly easy and flexible: SmartFix, the new fastening system from Villeroy & Boch (patent pending), enables markedly quicker and more flexible installation of our trap covers.

The benefits for you:

  • Installation without tools and drilling

  • Immediate tolerance compensation

  • Visually perfect attachment

Quick installation

Based on the principle of cable ties combined with a special guidance system, SmartFix enables secure fixing of the trap cover.

Simple handling

With the SmartFix system, tolerances can be compensated for in a moment and there is also more room for the drain outlet.

Perfect look

The SmartFix system is visually perfect without visible attachment. Another advantage: SmartFix is easily reusable.

You will find an installation video here.

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The Smart Fix fastening system is currently available for the following models:

La Belle (6126 XX XX; 6124 XX XX; 7324 XX XX)

Lifetime (5174 XX XX; 5375 46 XX) 

Omnia Architectura (6131 13 XX; 6118 13 XX; 6116 10 XX; 5175 XX XX; 5177 XX XX; 5178 XX XX; 5373 XX XX)

Sentique (5126 XX XX; 5142 XX XX; 5143 XX XX)

Subway 2.0 (7175 XX XX; 7176 XX XX; 7113 XX XX; 7114 XX XX; 7316 XX XX)

Variable (5153 XX XX; 5157 XX XX; 5158 XX XX; 5152 XX XX)

Metric Art (5195 XX XX) 

Legato (4150 XX XX; 4153 XX XX; 4151 XX XX; 4351 XX XX)

Avento (4156 XX XX; 4158 XX XX; 4W0055 XX; 735845 XX)

Architetctura (4188 XX XX)

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Cleaning / Maintenance

Black lines on ceramic can be caused, e.g. by metallic abrasion from jewellery. These marks can be removed by using Etolit or Stahlfix. To do so, apply the cleaning substance on a dry cloth und rub the dry, dirty area. These cleaning agents, however, can damage the ceramic surface if used too often. Therefore, only treat the dirty area and not the entire basin.

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The surface of the toilet seat is sealed and pore-free, which ensures optimum hygiene. Therefore, please do not use abrasive, chloric or acidic cleaners as they damage the surface and can cause yellowish discolorations and surface rust. Only use a mild, pH-neutral soap solution for cleaning. Should toilet cleaner and/or other aggressive cleaning agents come into contact with the toilet seat and/or hinges, then rinse it off with clear water. Use a soft, dry cloth to wipe off any residual dampness on the seat and hinges. Make sure the toilet seat and lid remain open until all of the cleaning agent in the toilet bowl has been flushed away.

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The hinges on our toilet seats are made of high-quality, rust-free stainless steel. Urine and abrasive, chloric or acidic cleaners attack the surface and can make the hinges oxidize. Surface rust forms, which can usually only be removed by grinding and polishing the surface.

In order to avoid cleaning errors, please observe the information in the cleaning instructions included in the delivery.

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This is UREA powder, which can stick to the seat after the production process. It is harmless and can simply be wiped off after installation.

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Limescale marks are best removed by means of commercially available descalers (distilled white vinegar or diluted vinegar essence). The effect is improved by using a soft, non-scratching sponge. Soap and grease residues can be easily removed by means of a fat-dissolving cleaner. For further care recommendations and instructions, please refer to our care instructions or our website.

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There are various cleaning options depending on the type of dirt. Limescale marks are best removed by means of commercially available descalers (distilled white vinegar or diluted vinegar essence). The effect is improved by using a soft, non-scratching sponge. Soap and grease residues can be easily removed by means of a fat-dissolving cleaner. For further care recommendations and instructions, please refer to our care instructions or our website.

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Wellness

You can obtain spare parts and accessories from your local authorized Villeroy & Boch specialist dealer. You can find a dealer in your area HERE.

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The bathtub should be rinsed with water after each bath.

A mild, non-abrasive cleaning agent should be used for thorough cleaning.

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Quaryl consists mainly of a natural mineral substance. Villeroy & Boch mixes the fine quartz dust with liquid acrylic and some high-quality additives in a special way to obtain a consistently homogenous material, which is ideal for designing and using bathtubs and shower trays.

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