Data protection information

You can trust Villeroy & Boch, a world famous company that has been satisfying its customers' wishes for 250 years, to treat the data that you entrust to us with extreme care.

We undertake to treat your data with the strictest confidentiality and to protect it against unauthorised access by third parties. We shall not pass on your data for the use of third parties are associated companies of Villeroy & Boch AG that help us in dealing with your order or communications with you.

If our databases are analysed or processed by third parties (e.g. maintenance or statistical analysis, such as degree of use of our internet pages), these will be trustworthy partners who, in turn, have contractually undertaken to adhere to the legal provisions. When drawing up statistics, the data will be merged in such a way that individual people will not be identifiable.

If you order something, we need your name, email-mail address and information on delivery and invoicing. We can execute your order with these data and keep you up to data about it. Whenever you transmit personal data in connection with finacial transactions we use state-of-the-art encryption technology. The SSL transmission method currently used - "Secure Socket Layer" (SSL) transmission - for processing customers data ist the latest technology used all over the world. All of the information transmitted with this method is encrypted before it is sent to us. If you are participating in an advertising campaign or a competition, we need your name, your address and your e-mail address. This information will help us when carrying out advertising campaigns, when informing winners and when assessing customers interested in our marketing.

Your agreement to Villeroy & Boch collection and using this information is given by you using our web site. In the case of any changes to our guidelines on privacy and data protection, we will publish them on this page.