360° SERVICE

The future is about service. In addition to outstanding products, a good partner must also offer excellent services. We’re working on that. 360° SERVICE for architects, planners and fitters takes a new approach and ensures quicker processes and more efficient collaboration. So this is the new service from Villeroy & Boch.

360° QR codes for simple assembly: it is now really easy to find out everything about a product at a glance. Every product now has a QR code label and the information on it can be called up at any time by smartphone. In this way you can obtain all the relevant product information – technical drawings, tender texts and available colours.

360° mobile website. Villeroy & Boch goes mobile and is now available on smartphones, on the building site, with customers, in the showroom or at the weekend. All you need is a smartphone to obtain full product information in seconds, from the article number to the accessories, from technical drawings to assembly instructions.

360° web complaints: because there is nothing that can’t be improved on, we are developing a completely new complaints system that will be available by the end of 2011, enabling you to notify complaints directly via the Villeroy & Boch web portal. This means shorter reaction and processing times, higher process transparency and rapid replacement delivery – if required, directly to the craftsman concerned.

360° hotline for planners and architects: questions on products, planning and assembly? The 360° hotline team offers rapid, competent and pro-fessional advice. Go to www.villeroy-boch.com/professionals-contact for the hotline number for your country.

360° Availability guarantee. With 360° your project will always be on the safe side, because Villeroy & Boch offers an availability guarantee of 10 years for all the core products from the O.novo and Omnia Architectura collections for the commercial sector.

360° Customisation. We take your design personally. Do you want to develop a customised décor and showcase your ceramics? Offer your customer individual branding, in the bathroom, too? No problem! We can do that for you. And quicker than you think. Get in touch with us. We’ll be happy to advise you.